Operational Support Systems (OSS) pose a unique challenge in systems design as they usually incorporate people, process and technology automation components. As such, engineering these systems is an iterative process which require optimization across each of these key domains as well as significant optimization over time. Successful OSS architectures incorporate the traits of extensibility and malleability in initial design. Process and Protocols both play a key role in design of OSS applications and need to be successfully leveraged in the end product. In the end, adoption of OSS applications has a lot to do with human/user acceptance and adoption. Process engineering on the front end and change management during and after deployment are other key factors. In this talk we will review the key tenants for successfully architecting, designing and developing OSS based on presenter’s extensive experience with companies and customers including Sprint, MCI Verizon, Time Warner, NSA etc.
Fahim has over 16 years experience in the competitive IT, telecommunications industry including local, long distance and data lines of business. Fahim has held executive and senior management positions in Engineering and Information Systems with Inara, Time Warner Telecommunications, Enron, Voyence, Inara, ICG and Sprint. His high level telecommunications and networking experience are keys to Sereniti's ability to provide an on-going relationship with consumers to help them ease through their home networking issues and make the Digital Home effective, affordable and attainable. His previous assignment was Senior Vice President of Product Delivery for Voyence, a startup in the network configuration space, where he led the successful delivery of a network configuration management product to large MSPs and enterprises. Fahim was also Co-Founder, President and Chief Operating Officer of Inara Networks, Inc. engaged in the development of a next generation Optical Networking Platform. Fahim was the CIO & Senior Vice President for ICG Communications where he was responsible for the Access Management Business Unit and Information Technology Platform of the largest Competitive Local Exchange Carrier in the USA. As Senior Vice President & CIO, for Enron Energy Services Fahim led the development of the systems and process infrastructure enabling Enron's entry to the competitive Energy markets. Fahim was the Executive Director responsible for Operations Support Systems development for MCI where he managed the development and deployment of all network management platforms including the introduction of state-of-the-art managed services and IP network management solutions. At Time Warner Telecommunications, Fahim headed the Information Systems organization responsible for delivering the software platform that enabled Time Warner's successful entry into the competitive telecommunications arena. Fahim spent eight years with Sprint in various technical engineering and management positions. Fahim holds a Bachelor of Science degree in Computer Engineering from Iowa State University and a Masters degree in Computer Science from the University of Missouri in Kansas City.